3. Identify the things you to employees can do to aid go brand new governing purpose
The partnership anywhere between these circumstances and goal should feel persistent and predictive
Within analogy, the bank starts with the idea one customer happiness pushes the latest use of lender features and therefore usage is the fundamental driver of value. So it theory links a great nonfinancial and you will a monetary driver. The financial institution next tips the latest correlations mathematically to find out if new concept is correct and you can determines you to definitely came across customers in reality explore more services, allowing the financial institution generate dollars income development and you may attractive efficiency to your assets, both indicators of value creation. (lebih…)